Thank you for shopping with Sonarkart. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

We accept return requests for eligible products within 7 days of delivery.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The product must be returned with its original packaging, tags, certificates, and accessories (if applicable).
• Proof of purchase or order confirmation may be required.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Customized or personalized products
• Made-to-order items
• Products damaged due to misuse, improper handling, or normal wear and tear
• Items returned without original packaging or required documentation

Return Request Process

To initiate a return:

1. Visit our Contact Us page.
2. Submit your return request with your order details.
3. Our team will review the request and provide further instructions if the return is approved.

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us through the Contact Us page within 48 hours of delivery.

We may request supporting information, such as photographs or videos, to verify the issue before processing a replacement or refund.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method used during purchase.
• Processing times may vary depending on the payment provider, bank, or financial institution.

Exchange Policy

Eligible products may be exchanged subject to product availability and approval of the exchange request.

If the requested replacement item is unavailable, an alternative solution may be offered in accordance with our policies.

Return Shipping

• Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
• Original shipping charges are generally non-refundable unless required by applicable law.

Cancellation Policy

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be possible and the order will be subject to the applicable return policy.

Policy Updates

Sonarkart reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.

Contact Us

For return, refund, exchange, or cancellation assistance, please visit our Contact Us page and submit your inquiry through the available contact form.