Thank you for shopping with Sonarkart. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Processing times may vary during peak seasons, special promotions, or unforeseen circumstances.

Shipping Time

• Delivery times vary depending on the destination and shipping method selected.
• Most orders are delivered within 3–10 business days after dispatch.
• Remote or difficult-to-access locations may require additional delivery time.

Please note that delivery timelines are estimates and may be affected by factors beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment is completed.
• Sonarkart may offer free shipping promotions on selected products or orders from time to time.

Order Tracking

• Once your order has been shipped, tracking information may be provided where available.
• Customers can use the provided tracking details to monitor the status of their shipment.

Delivery Attempts

• Delivery partners may make multiple attempts to deliver your package.
• If delivery cannot be completed due to incorrect information, unavailability, or other customer-related reasons, additional charges may apply for re-shipment.

Delays and Exceptions

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Transportation disruptions
• Public holidays
• High order volumes
• Government restrictions or unforeseen events

Sonarkart is not liable for delays caused by circumstances beyond our reasonable control.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to be lost during transit, please contact us through our Contact Us page as soon as possible. We will review the issue and assist you in accordance with our policies.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Sonarkart is not responsible for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

International Shipping

International shipping availability may vary depending on the destination. Applicable customs duties, taxes, and import charges are the responsibility of the customer unless otherwise stated.

Contact Us

For any shipping-related questions or concerns, please visit our Contact Us page and submit your inquiry through the available contact form.